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Front Office Supervisor

2 months ago

Phoenix, Arizona, United States Hilton Phoenix Airport Full time
Job Title: Front Office Supervisor

At Hilton Phoenix Airport, we are seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maximizing room revenue and occupancy.

Key Responsibilities:
  • Provide attentive and courteous service to all guests, ensuring a positive experience throughout their stay.
  • Manage the front desk operations, including check-in, check-out, and room assignments.
  • Monitor and maintain accurate records of guest interactions, including complaints and compliments.
  • Collaborate with the housekeeping team to ensure rooms are ready for guests and that any issues are promptly addressed.
  • Develop and implement strategies to increase guest satisfaction and loyalty.
  • Train and supervise front office staff to ensure they are providing exceptional service and meeting hotel standards.
  • Conduct regular audits to ensure compliance with hotel policies and procedures.
Requirements:
  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • Minimum 2 years of experience in a front office or customer service role, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.