Front Office Representative

4 days ago

Phoenix, Arizona, United States Southwest Behavioral Health Services Full time
Job Title: Front Office Representative

Southwest Behavioral Health Services is a leading provider of behavioral health services, with a strong commitment to delivering compassionate care to enhance lives and improve communities.

Job Summary:

We are seeking a highly organized and detail-oriented Front Office Representative to join our Crisis Recovery Unit. As a key member of our team, you will be responsible for providing exceptional administrative support, ensuring the smooth operation of our office, and delivering outstanding customer service to our clients and stakeholders.

Key Responsibilities:
  • Enter and retrieve consumer data from our HMS system with accuracy and efficiency
  • Maintain inventory of office and program supplies, ensuring that our team has the resources they need to deliver high-quality services
  • Complete general office filing duties, ensuring that our records are up-to-date and easily accessible
  • Perform consumer billing requirements, ensuring timely and accurate payment processing
  • Support staff with consumer intake and discharge process, special projects, and staff meetings as needed
  • Responsible for creating and maintaining spreadsheets and databases, including client fees, client authorizations, and clinic productions, as assigned by the Program Director
  • Resolve all CFS issues, including 99 report errors, enrollment and eligibility errors, etc.
  • Assist leadership in ensuring that payroll and billing are delivered to Administration payroll on time and without error
  • Perform general clerical duties for the clinic, as requested or assigned by the Program Coordinator, Director of Nursing, and/or Program Director
  • Assist CSR Supervisor with completing monthly administrative audits
  • Submit and coordinate work orders with the Purchasing/Facilities department for site
  • Act as Safety Officer for site, providing safety training, ensuring monthly inspections, drills, reporting is completed, documented, and sent to the Risk Department in a timely manner
  • Perform outside shopping as necessary for supplies or equipment needed
  • Answer phones and forward calls or messages appropriately
Requirements:
  • High school diploma or G.E.D. required
  • Completion of a Medical Assistant training program preferred; Certified Medical Assistant highly preferred
  • Requires prior clerical and/or customer service experience, preferably in a behavioral health setting; consideration given for course work in lieu of part of the experience requirements
  • Required to maintain a valid Arizona driver's license and pass motor vehicle screening for insurance purposes, in order to transport clients, based upon needs/requirements of the clinic
  • Required to maintain personal auto insurance per SBH guidelines
Mission and Values:

Our teams are working hard to ensure our Mission and Values are continuously modeled throughout our organization and in all of our daily interactions.

  • Compassion
  • Integrity
  • Quality
  • Empowerment
  • Innovation
  • Trust

SB&H is a drug-free workplace, drug screening required. Southwest Behavioral Health Services is an Equal Employment Opportunity Employer. We are committed to providing a work environment that is free from discrimination and harassment of any type, and we prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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