HVAC Sales Representative

4 days ago

Lawrenceville, Georgia, United States Daikin Full time
Daikin Comfort Technologies Distribution, Inc.

We are seeking a highly skilled and experienced HVAC sales representative to join our team in Lawrenceville, GA. As a key member of our branch operations group, you will be responsible for selling our products and services to prospective and established customers.

The ideal candidate will have 3+ years of progressive sales and customer service experience, with a strong background in the HVAC industry. They will possess excellent communication skills, both written and verbal, and be able to explain technical product information clearly to customers.

Job Responsibilities:

  • Sell Daikin products and services to customers through various channels, including phone, email, and in-person interactions
  • Maintain existing customer relationships and identify new business opportunities
  • Work closely with the branch manager to determine the best methods to resolve customer issues and ensure customer satisfaction
  • Monitor competitive activity and trends within the territory
  • Generate new and repeat sales by providing timely product and technical information to customers
  • Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction
  • Provide accurate information regarding availability of in-stock items and conduct cycle counts as required
  • Assist customers with warranties and returns
  • Daily processing of cash drawer, end of shift count of money, prepare deposit slip, and place it in a safe
  • Periodically reach out to customers to determine their satisfaction with our products and services
  • Maintain records and prepare reports on sales activities

Required Skills and Qualifications:

  • 3+ years of progressive sales and customer service experience
  • 3+ years in the HVAC industry
  • Knowledge of HVAC equipment and products preferred
  • General Microsoft Office skills (Outlook, Excel, Word) and working knowledge of database applications
  • Effective and high-quality customer service/relationship management skills via walk-ins, phone, and email
  • Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
  • Developing rapport and effective listening skills
  • Phone etiquette and email etiquette
  • Professionalism - patience, poise, and tact
  • Ability to deal with high-volume customer traffic
  • High level of attention to detail and accuracy
  • Ability to establish positive working relationships with internal and external customers and employees
  • Ability to use good judgment and strong work ethics and integrity on the job
  • Ability to assist in the warehouse and operate a forklift as needed while doing so in a safe and efficient manner

Benefits:

  • Benefits are effective on day one for all full-time direct hires
  • Training programs are available to help guide team members and develop new skills
  • Growth Opportunities - there is immense opportunity to grow your career
  • You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

Salary: $60,000 - $80,000 per year, depending on experience

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