Clinical Intake Coordinator
4 days ago
We are seeking a highly organized and detail-oriented Clinical Intake Coordinator to join our team. In this role, you will provide exceptional customer service to patients and families, ensuring a smooth and efficient intake process.
Key Responsibilities- Provide reception assistance, including greeting patients, answering calls, and directing inquiries to the appropriate staff member.
- Screen telephone callers in a professional and pleasant manner, handling calls, taking messages, or directing callers to the correct person or area.
- Perform other related duties as needed by providers and supervisors, including maintaining supplies and cleanliness of the workspace.
- Sort and distribute documents and forms, processing incoming and outgoing documents, and completing forms neatly.
- Answer patient questions, ensuring understanding and patient satisfaction, and refer them to more senior staff as needed.
- Maintain confidentiality on matters to which you are privileged.
- Monitor intake work queues for timely completion and scan necessary documents into the intake system.
- Responsible for patient check-in and check-out, gathering demographic data and materials from patients and/or their representatives.
- Schedule routine appointments and follow-ups for visits and procedures that do not require or have already been pre-authorized.
- High School Diploma required.
- Excellent organizational, interpersonal, and verbal and written communication skills.
- Strong customer service orientation and ability to work in a team environment.
- Basic knowledge of word processing, spreadsheet, database, and Internet applications.
- Light, accurate keyboarding skills.
NYU Grossman School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. We require applications to be completed online.
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