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Patient Services Coordinator

2 months ago

Bowie, Maryland, United States myOrthos Full time
{"Job Title": "Patient Services Representative", "Job Summary": "At myOrthos, we are seeking a highly organized and customer-focused Patient Services Representative to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional patient care and ensuring a smooth experience for our patients and their families.", "Responsibilities": "
  • Greet and welcome patients to our practice, ensuring a warm and welcoming atmosphere.
  • Address patient questions and concerns with care and empathy, providing clear and concise information.
  • Schedule, reschedule, confirm, or cancel appointments as needed, ensuring seamless communication with patients and our clinical team.
  • Follow up on no-shows and cancellations, minimizing downtime and maximizing productivity.
  • Assist patients in completing necessary paperwork and forms, ensuring accuracy and attention to detail.
  • Update patient records in our practice management software, documenting recent treatments and procedures.
  • Verify payment methods and collect payments as needed, maintaining a high level of professionalism and discretion.
  • Perform general office duties as needed, including maintaining a clean and organized workspace.
  • Organize and maintain patient waiting areas and front-desk areas, ensuring a comfortable and inviting environment.
", "Requirements": "
  • High school diploma or equivalent required; certification in office administration or medical administration a plus.
  • Experience working in a dental or medical office preferred, with a strong understanding of dental terminology.
  • Sound knowledge of dental practice management software and ability to learn new systems quickly.
  • Exceptional organizational skills, with the ability to multitask and prioritize tasks effectively.
  • Impeccable customer service skills, with a warm and welcoming demeanor.
", "Benefits": "
  • Medical, dental, and vision insurance.
  • 401(k) with employer match.
  • Paid time off and paid holidays.
  • Paid parental leave.
  • Employee assistance program.
  • Flexible spending account, dependent care account, health savings account, and health reimbursement account.
  • Candidly: student debt and savings optimization.
", "Other Details": "
  • Job family 2022 new titles.
  • Pay type hourly.
", "Language": "en-US"}