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Community Operations Coordinator

2 months ago

Los Angeles, California, United States GK Management Co., Inc. Full time
Job Overview

GK Management Co., Inc. is honored to be recognized as one of the Most Influential Family-Owned Businesses in Los Angeles by the Los Angeles Business Journal.

As a diversified real estate development and management organization, our mission is to enhance our portfolio of well-positioned properties, which includes multi-family, industrial, retail, commercial, and congregate care through strategic acquisition and development, while ensuring stable cash flow for our partners and investors.

Position Details:

  • Compensation: $31 - $33 per hour (dependent on experience)
  • Work Schedule: Tuesday to Saturday (9 AM - 6 PM)
  • Housing: This role does not include a complimentary apartment unit
  • Classification: Non-Exempt

Role Summary

Under the guidance of the Community Manager, the Community Operations Coordinator plays a vital role in supporting the overall operations of the apartment community. The primary focus is to align with company objectives and budgetary guidelines, aimed at enhancing the net operating income, maintaining the property, and ensuring a high-quality living experience for residents.

Key Responsibilities

This job description is intended to outline the essential functions and requirements of the position. The incumbent may be asked to perform additional job-related tasks as necessary.

  • Assist the Community Manager in effectively leading and managing team members.
  • Collaborate with the Community Manager to establish community objectives that optimize asset performance and meet ownership expectations.
  • Address resident concerns and provide effective solutions.
  • Support initiatives aimed at resident retention.
  • Prepare and verify lease documentation and related paperwork as required.
  • Ensure accurate data entry and transaction recording in compliance with company policies.
  • Oversee timely posting and depositing of all financial transactions.
  • Maintain delinquency rates below 1% across all properties.
  • Process accounts payable promptly.
  • Monitor budgetary expenses, utility costs, and ensure timely completion of move-out statements.
  • Manage capital expenditure budgets, including project bidding and oversight.
  • Conduct regular inspections of the community to assess conditions and report any potential liabilities.
  • Ensure timely turnover of vacant units in accordance with company policy.
  • Assist in maintaining compliance with Fair Housing regulations.
  • Ensure adherence to all relevant regulatory requirements.
  • Address risk management issues, including reasonable accommodations as per company policy.
  • Oversee safety and risk management functions at all community sites.
  • Guide site staff in representing the company professionally in legal proceedings.

Additional Duties

  • Assist in rent collection and managing expenses.
  • Foster a positive, growth-oriented atmosphere for team members.
  • Support annual unit inspections and ensure timely repairs.
  • Oversee safety and risk management reporting.
  • Enhance the resident experience by ensuring high-quality first and last impressions.
  • Collaborate with the Community Manager to reinforce company objectives and promote team training.
  • Perform other duties as assigned.

Knowledge, Skills, and Abilities

  • Ability to apply policies and procedures to resolve daily challenges.
  • Knowledge of Fair Housing and Tenant-Landlord laws is preferred.
  • Ability to work effectively with diverse populations and remain sensitive to various social issues.
  • Strong verbal and written communication skills for effective interaction with residents and team members.
  • Professional and friendly demeanor with excellent customer service skills.
  • Familiarity with basic office practices and the ability to prioritize tasks.
  • Proficient in computer systems and applications, particularly Microsoft Office and property management software.

Minimum Qualifications

  • Some college coursework or a Bachelor's degree is highly preferred.
  • Experience in Multi-Family Housing is essential.
  • At least 1 year of property/community management experience at the Assistant Manager level is preferred.
  • Prior experience in customer service and administrative roles is required.
  • Basic bookkeeping and mathematical skills are preferred.
  • Strong verbal and written communication skills are necessary.

Technical Skills:

Preferred familiarity with property management software, Microsoft Word, Excel, Outlook, and general internet use. Intermediate typing skills are required.

Other Requirements:

A valid driver's license is required, along with maintaining insurance and a clean driving record in accordance with company policies.

Physical Requirements

This position requires mobility and the ability to navigate various locations, including stairs. May involve lifting up to 10 pounds. Requires coordination to operate office equipment and normal hearing and eyesight for communication and report preparation.

Work Environment

Typical office setting with occasional exposure to outdoor elements. Work hours may vary based on operational needs.

GK Management Co., Inc. is committed to providing equal employment opportunities to all individuals without regard to race, color, creed, religion, sex, sexual orientation, gender identity, age, disability, military status, marital status, or any other protected category under federal, state, or local law. We strive to provide reasonable accommodations for qualified applicants and employees with disabilities to ensure equal access to all employment opportunities.