Jewelry Sales Specialist

4 weeks ago


Scottsdale, Arizona, United States Brilliant Earth Full time
About the Role

We are seeking a highly motivated and results-driven Jewelry Sales Consultant to join our team at Brilliant Earth. As a Jewelry Sales Consultant, you will play a key role in guiding customers through the sales process, providing exceptional customer service, and exceeding sales targets.

Key Responsibilities
  • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations.
  • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets.
  • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
  • Call customers to confirm showroom appointments and answer any pre-appointment questions.
  • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
  • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
Requirements
  • You are a self-proclaimed "over-achiever" on a mission to exceed your sales targets.
  • You're a clear and concise communicator, able to effectively interact with customers and teammates in person, via email, or by chat.
  • You're passionate about delivering exceptional customer experiences and exceeding sales targets.
About Us

Brilliant Earth is a leading e-commerce jeweler committed to creating jewelry that is both beautiful and sustainable. We're a team of passionate individuals who are dedicated to making a positive impact on the world. If you're looking for a challenging and rewarding role where you can grow and develop your skills, we encourage you to apply.



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