Room Service Specialist

2 weeks ago


Neenah, Wisconsin, United States Shaner Hotel Group Full time

Position Overview

The Guest Room Attendant plays a crucial role in maintaining the overall cleanliness and presentation of guest accommodations. This position requires a commitment to ensuring a pleasant experience for all guests.

Key Responsibilities

  • Work flexible hours, including weekends and holidays, to meet the needs of the hotel.
  • Address guest concerns and complaints with professionalism and care.
  • Uphold cleanliness standards in all assigned areas, ensuring high-quality service.
  • Follow established safety, housekeeping, and security protocols.
  • Thoroughly clean and prepare guest rooms according to hotel standards.
  • Restock housekeeping carts at the conclusion of each shift.
  • Perform additional cleaning tasks as needed to maintain hotel standards.
  • Complete any other responsibilities as directed by management.

Qualifications

  • At least one year of experience in a cleaning role, ideally within the hospitality industry.
  • Strong communication skills to interact effectively with guests and team members.
  • Knowledge of safe chemical handling practices.
  • Bilingual candidates, particularly those fluent in English and Spanish, are preferred.
  • Familiarity with local attractions and activities that enhance the guest experience.

About Shaner Hotel Group

Shaner Hotels is a prominent hospitality management company with a diverse array of properties across various locations. Our expertise encompasses hotel development, design, e-commerce, and revenue management. For more information, please visit our website.

About the Workplace

Become part of the team at Neenah Doubletree by Hilton, which is under the Shaner Hotels umbrella. Our establishment offers a modern atmosphere complemented by exceptional service. Guests can enjoy our LevelOne Restaurant and Lounge, featuring a wide selection of menu items and beverages, while also exploring the vibrant local area filled with dining, shopping, and entertainment options.



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