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Room Care Specialist

2 months ago


Neenah, Wisconsin, United States Shaner Hotel Group Full time

Position Overview

The Guest Room Attendant plays a crucial role in ensuring the comfort and satisfaction of our guests. This position requires a commitment to maintaining cleanliness and quality standards throughout the hotel.

Key Responsibilities

  • Work a flexible schedule, including weekends and holidays, to meet the needs of the hotel.
  • Address guest concerns and complaints with professionalism and efficiency.
  • Uphold cleanliness and quality standards in all assigned areas.
  • Follow safety, housekeeping, and security protocols diligently.
  • Thoroughly clean and service guest rooms in accordance with established guidelines.
  • Restock housekeeping carts at the conclusion of each shift.
  • Perform additional deep cleaning tasks as necessary to maintain high standards.
  • Complete any other tasks as directed by management.

Qualifications

  • At least one year of experience in a cleaning role, ideally within a hospitality environment.
  • Strong communication skills to interact effectively with guests and team members.
  • Knowledge of proper chemical handling and safety procedures.
  • Bilingual candidates with proficiency in English and Spanish are preferred.
  • Familiarity with local attractions and activities to enhance guest experiences.

About Shaner Hotel Group

Shaner Hotels is a prominent hospitality management company, recognized for its diverse portfolio of properties across various locations. Our expertise encompasses hotel development, design, e-commerce, and revenue management.

About the Work Environment

Our hotel offers a modern atmosphere complemented by exceptional service. Guests can enjoy a variety of dining options and explore the vibrant local area filled with entertainment and shopping opportunities.