Head of Operations
3 days ago
Fenergo is a leading provider of Client Lifecycle Management (CLM) software solutions, revolutionizing the way financial institutions utilize client and regulatory technology. With a focus on delivering a faster, compliant, and digital customer experience, Fenergo empowers financial institutions to succeed in the industry.
Job DescriptionWe are seeking a highly skilled Head of Operations to join our team. As a key member of our leadership team, you will play a pivotal role in operationalizing our strategy and roadmap for the Delivery team. Your primary responsibility will be to establish operational excellence, leveraging data-driven insights and driving innovation across all Customer Success activities.
Key Responsibilities- Establish Operational Excellence: Develop and execute a comprehensive operational support strategy and roadmap for the Delivery team, emphasizing process optimization, technological advancements, and resource allocation.
- Collaborate with Leadership: Work closely with leadership across the CCO Senior Leadership Team to align operational support strategies with the company's overarching objectives.
- Drive Scalability and Efficiency: Implement operational best practices, optimize sales and customer success processes, and nurture a culture of innovation within the team.
- Identify Inefficiencies: Identify inefficiencies in organizational processes and implement solutions to enhance performance.
- Oversee Budget Development: Oversee budget development and execution for the CCO org, optimizing resource allocation and financial efficiency.
- Foster Collaboration: Foster extensive collaboration with delivery, support, and success teams to ensure shared outcomes for customers and deliver strong financial results.
- Leadership Experience: Proven track record of leadership in operations, ideally within a SaaS or technology company or a Consulting company.
- Strong Leadership Skills: Strong leadership and management skills with the ability to motivate and inspire cross-functional teams and ensure alignment with broader company goals and objectives.
- Analytical Skills: Excellent analytical skills with the ability to interpret data and trends to inform strategic decision-making.
- Communication Skills: Exceptional communication & collaboration skills with an ability to respectfully challenge and influence at all levels.
- Competitive Salary: Salary range of $160k - $180k per year.
- Benefits Package: Comprehensive benefits package, including medical, dental, and vision coverage, 401k, and more.
- Opportunities for Growth: Opportunities for career growth and professional development within a dynamic and innovative company.
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