Peer Support Specialist

7 days ago

Fresno, California, United States RH Community Builders Full time
Job Description

Job Summary:

RH Community Builders is seeking a highly motivated and compassionate Peer Support Specialist to join our team. As a Peer Support Specialist, you will play a vital role in providing support services to individuals experiencing homelessness, utilizing your lived experience and motivational interviewing skills to build strong relationships and encourage acceptance of services.

Key Responsibilities:

  • Provide Peer Support Services: Monitor, inform, support, assist, and empower clients and their family members/caregivers who directly or indirectly receive behavioral health services.
  • Develop and Coordinate Activities: Develop and coordinate activities, programs, and resources that directly support clients and family members/caregivers in achieving wellness and recovery-oriented goals.
  • Facilitate Peer-to-Peer Assistance: Facilitate peer-to-peer assistance as part of a team setting, conducting outreach to clients, family members/caregivers, and the community.
  • Liaison Role: Act in a liaison role between clients, family members/caregivers, and community service providers.

Essential Duties and Responsibilities:

  • Provide Peer Support and Self-Help Services: Provide peer support and self-help services to behavioral health clients and their family members/caregivers in individual or group settings on-site in county programs as well as in the community.
  • Coordinate Clinical Services: Assist in coordinating clinical services, provide linkage to other services and resources, monitor, support, assist, and empower clients and family members/caregivers who directly or indirectly receive behavioral health services.
  • Assist in Policy and Program Development: Assist the Department in gathering client and family member/caregiver perspectives and ensuring it is considered in policy and program development.
  • Develop and Coordinate Activities: Assist in the development and coordination of activities, programs, and resources that support clients and family members/caregivers in achieving wellness and recovery goals.
  • Provide Skill Training: Provide skill training to clients and family members/caregivers on tasks related to recovery-focused independent living, such as self-empowerment, self-responsibility, public transportation, housing applications, interviews, shopping, etc.
  • Advocate for Clients: Assist and advocate for clients and family members/caregivers as they navigate through the system of care, including assisting with referral follow-through, transition to different levels of care, providing information on support resources, facilitating and encouraging family member/caregiver involvement as appropriate.
  • Prepare and Support Clients: Prepare and support clients and family members/caregivers in a variety of client and family-centered activities, such as case consultation/staff meetings, hearings, interviews, completion of satisfaction surveys, focus groups, and stakeholder input opportunities.
  • Document Activities: Document activities in accordance with Department and program requirements.
  • Support Client's Vocational Choices: Support client's vocational choices and assist them in stress management and other symptoms related to all facets of employment.
  • Work as Part of the Treatment Team: Work as part of the treatment team, including participating in meetings, encouraging and supporting clients and family members/caregivers in understanding, adhering to, and progressing in the treatment plan, evaluating their responses, outreaching, and empowering them to communicate openly and directly with treatment providers.
  • Provide Excellent Customer Service: Greet and welcome clients and family members/caregivers upon arrival to programs/offices.

Knowledge, Skills, and Abilities:

  • Lived Experience: Lived experience with homelessness, substance use disorders, or mental health disorders.
  • Basic Recovery and Wellness Concepts: Basic recovery and wellness concepts and behavioral health services.
  • Barriers and Strategies: Barriers related to accessing services and strategies to navigate and overcome barriers and obstacles.
  • Basic Office Procedures: Basic office procedures and practices to include computer usage.
  • Correct Grammar and Punctuation: Correct grammar, spelling, and punctuation.
  • Basic Record Keeping: Basic record keeping practices.
  • Computer Skills: Operate a computer in the completion of assignments.
  • Communication Skills: Understand and follow oral and written instructions, effectively educate and assist client family members/caregivers within the behavioral health system and community, communicate effectively orally and in writing with people of various educational, socioeconomic, and cultural backgrounds.
  • Stress Management: Work effectively in stressful, emotional, and confrontational situations and as part of a multidisciplinary team.
  • Relationship Building: Establish and maintain effective working relationships at all organizational levels as well as other agencies and the public.
  • Confidentiality: Maintain confidentiality of all information.
  • Maturity and Integrity: Display and maintain a high degree of maturity, integrity, and good judgment.

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