Customer Service Representative

3 days ago


South Lake Tahoe, California, United States Whole Foods Market Full time
Job Title: Customer Service Representative

At Whole Foods Market, we are committed to providing exceptional customer experiences. As a Customer Service Representative, you will play a critical role in ensuring that our customers receive the highest level of service and support.

Key Responsibilities:
  • Deliver outstanding customer service and hold team members accountable for delivering exceptional customer experiences.
  • Establish clear expectations for balancing in-store customer service and completing online orders.
  • Monitor in-store and online customer flow and assign tasks to ensure seamless customer experiences.
  • Seek awareness of relevant competitors and industry trends to stay ahead of the curve.
  • Ensure an effective and efficient response to customer questions, requests, and concerns.
Requirements:
  • 12+ months retail experience
  • Ability to perform task management and balancing dynamic customer flows
  • Strong analysis skills to root cause underperformance
  • Excellent interpersonal, motivational, team building, and customer relationship skills
Working Conditions:
  • Must be able to lift 50 lbs.
  • In an 8-hour workday: standing/walking 6-8 hours.
  • Hand use: Single grasping, fine manipulation, pushing and pulling.

Whole Foods Market offers a competitive wage range of $18.50 - $30.20 Hourly, commensurate with experience. We provide a fair and equal employment opportunity for all team members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic.



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