Customer Service Representative

2 weeks ago

Tahoe Vista, California, United States Liberty Full time
About Liberty

At Liberty, we're committed to sustaining energy and water for life. Our purpose is to deliver exceptional customer service and support to our customers, while also being entrepreneurial, creative, and outcome-focused.

Job Summary

We're seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for handling high-volume inbound calls, resolving customer inquiries, and providing exceptional service to our customers.

Key Responsibilities
  • Manage high-volume inbound calls, efficiently addressing customer inquiries and resolving concerns related to billing, service requests, and account issues
  • Process payments, credit card transactions, and applications for new utility service, ensuring accuracy and timeliness
  • Generate and manage service orders, providing customers with updates on service requests
  • Maintain accurate records of customer interactions and transactions, ensuring a high level of attention to detail
  • Handle routine cash drawer management and balance transactions at the end of each day
  • Support both water and electric operations by addressing region-specific customer queries and service needs
  • Perform other responsibilities as requested by leadership to support overall team objectives
Requirements
  • High school diploma or equivalent required
  • 3+ years of experience in a call center or high-volume customer service environment
  • Ability to manage a large volume of calls with professionalism, patience, and efficiency
  • Strong communication skills, both verbal and written, to interact effectively with a diverse customer base
  • Bilingual in English/Spanish a plus
  • Previous cash handling experience is a plus, demonstrating your attention to detail
  • Empathy, problem-solving skills, and a positive attitude to help create an exceptional customer service experience
  • Valid state driver's license
What We Offer

As a valued member of our team, you'll enjoy competitive pay, a comprehensive benefits package, and opportunities for professional development and growth.

  • Medical, Dental, and Vision coverage & a 401K plan with a 5% match, effective day one
  • Annual bonus and merit increase eligibility
  • Company-sponsored pension program, life insurance, and short-term & long-term disability
  • Employee Stock Purchase Program
  • Free Employee Assistance Program & Headspace account
  • 3 weeks of vacation, 5 sick days, 12 paid company holidays, & 3 paid volunteer days
  • Tuition reimbursement, professional development opportunities, & reimbursement for certification costs
  • Reward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environment
Compensation

Expected pay: $20.00 per hour

Full salary range: $25.17 per hour

*Liberty considers several factors when extending an offer, including but not limited to, the role and responsibilities, a candidate's work experience, education, training and skills, and geographic location. Base pay for this role is expected to fall within the min to mid-point.

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