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Patient Experience Director
2 months ago
We are seeking a highly skilled Patient Experience Manager to join our team at Morrison Healthcare. As a key member of our operations team, you will be responsible for coordinating and directing all patient experience activities within the assigned system.
Key Responsibilities:
- Track and analyze financial incentives, penalties, and reporting related to patient satisfaction performance.
- Maintain and support client satisfaction at a level that ensures account retention.
- Administer required client/customer surveys and respond in a timely and effective manner.
- Monitor and ensure compliance, progression, and follow-up of any patient satisfaction initiatives.
- Assist in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs.
- Participate and add value to hospital committees as necessary.
- Ensure compliance with all regulatory agencies.
- Increase regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success.
- Maintain an awareness of patient satisfaction updates and industry conditions.
- Work closely with on-site management team to reach operational goals.
- Participate in monthly conference calls with fellow Patient Experience Managers and operations management.
- Participate in all Patient Experience Department learning sessions.
- Provide recognition for employee when programs are implemented with success.
- Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success.
- Compose patient satisfaction reports as needed to management.
Requirements:
- HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred.
- 2-3 years in-servicing experience in customer service training.
- Hospitality and healthcare experience preferred.
- 3-4 years experience in service-oriented operations.
- Good coaching and on the job training skills required.
- Excellent organizational skills and ability to multi-task essential.
- Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook.
Benefits:
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Compass Group USA is an equal opportunity employer.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws.
Applications are accepted on an ongoing basis.
Morrison Healthcare maintains a drug-free workplace.
