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JFK Premium Airport Lounge Manager

2 months ago

Queens, New York, United States Sodexo Full time
Job Title: JFK Premium Airport Lounge Supervisor

Are you a motivated and experienced leader looking for a new challenge? We are seeking a skilled Front of House Supervisor to join our team at the American Express Centurion Lounge at JFK Terminal 4.

Job Summary:

The Front of House Supervisor will be responsible for overseeing the daily operations of the lounge, ensuring exceptional customer service, and leading a team of service employees. This is a fantastic opportunity to work in a fast-paced and dynamic environment, providing a luxurious experience for our discerning passengers.

Key Responsibilities:
  • Lead a team of service employees to deliver exceptional customer service and ensure a seamless experience for our passengers.
  • Oversee the daily operations of the lounge, including managing inventory, scheduling, and staff performance.
  • Collaborate with the management team to develop and implement strategies to improve customer satisfaction and loyalty.
  • Ensure compliance with all relevant laws, regulations, and company policies.
  • Provide training and development opportunities for team members to enhance their skills and knowledge.
Requirements:
  • 2+ years of supervisory experience in a customer-facing role.
  • Proven track record of delivering exceptional customer service and leading high-performing teams.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • High school diploma or equivalent required; degree in hospitality, business, or a related field preferred.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced leader looking for a new challenge, please submit your application today