Airport Shuttle Operations Manager
4 weeks ago
Job Summary
The Airport Shuttle Supervisor position at ABM Industries is responsible for overseeing the daily operations of the shuttle bus service. This includes coordinating, executing, and reporting on daily activities, as well as providing guidance and direction to Bus Operators and Fueler/Cleaners.
Key Responsibilities
- Conduct quality improvement inspections within assigned areas of responsibility
- Ensure safety and satisfaction levels are meeting and/or exceeding expectations
- Assure the highest quality of customer satisfaction
- Assist with Training and Development
- Provide guidance to Bus Operators and Fueler/Cleaners
- Monitor the rotation of buses in service
- Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions, etc.
- Lead and participate in a team to ensure the successful operation of the shuttle bus service
- Conduct safety observations
- Complete daily operational reports
- Report performance issues to Management
- Establish and maintain effective communication and working relationships with passengers, co-workers, managers, etc.
- Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities
- Capability of working various shifts as Operations is 24/7
Requirements
- Must have a valid CDL A/B with Passenger Endorsement
- Preferred Qualifications: Customer Service Experience, 1 year of similar work experience, Proficiencies with the use of online applications and Microsoft Office
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