Event Operations Coordinator

2 weeks ago

Thief River Falls, Minnesota, United States Oak View Group Full time

Position Overview:

The Operations Supervisor is responsible for overseeing and managing event preparation and operational activities within the venue.

This role offers a competitive salary range of $14.00-$16.00.

Part-Time Benefits: 401(k) savings plan with matching contributions.

Key Responsibilities:

  • Oversee all services and activities related to the operations of various venue spaces.
  • Conduct interviews, select, train, mentor, and evaluate part-time staff.
  • Facilitate training sessions for all employees and temporary personnel.
  • Ensure adherence to safety protocols and guidelines among staff.
  • Provide guidance and coaching to employees to address performance issues; collaborate with Human Resources for disciplinary actions when necessary.
  • Assist in planning, directing, and coordinating operational work plans for the facility.
  • Analyze event documentation to anticipate staffing and equipment requirements for all events.
  • Coordinate facility logistics with vendors and audiovisual teams.
  • Supervise and support changeover and housekeeping teams, ensuring effective collaboration.
  • Efficiently schedule changeover and housekeeping crews, communicating updates and adjustments as needed.
  • Maintain departmental equipment and report repair needs to the Director of Operations.
  • Deliver exceptional customer service to both internal and external clients, fostering a positive work environment.

Qualifications:

  • High school diploma or equivalent required.
  • Minimum of two years of experience in an operations role within an arena, convention center, or similar venue, with expertise in setup and event coordination.
  • An advanced degree in Facility Management or a related field may substitute for experience.
  • Basic computer proficiency in a Windows environment, including typing, data entry, and email.
  • Preferred advanced skills in MS Word, Outlook, and Excel.
  • Proven ability to lead a team and manage operations in a fast-paced, high-pressure setting.
  • Familiarity with OSHA standards and requirements.
  • Forklift certification or willingness to obtain within 90 days of employment.
  • Excellent interpersonal, communication, and leadership abilities.
  • Strong verbal and written communication skills in English.
  • Self-motivated with outstanding organizational capabilities.
  • Possession of a valid driver's license is preferred.
  • Able to work independently as well as collaboratively within a team.
  • Flexibility to work extended hours, including nights, weekends, and holidays.

Physical Demands:

This position requires occasional lifting and moving of facility equipment and tools. The employee will frequently navigate various areas of the facility before, during, and after events to engage with clients and supervise staff. Duties may involve bending, stooping, or crouching to inspect equipment and infrastructure. The role may also require operating forklifts and high lifts for maintenance tasks. Frequent use of computers and office devices is necessary, along with effective communication through various channels. The employee may lift up to 30 lbs regularly, occasionally lift up to 75 lbs, and push/pull weights of 150 lbs as needed.

Work Environment:

Most duties are performed indoors, with occasional outdoor tasks depending on weather conditions. The noise level varies from minimal to moderate on non-event days and can escalate to moderate to loud during events. The work environment is typically cool when ice rinks are in operation seasonally. Employees may encounter large crowds, tight spaces, and elevated areas, as well as exposure to loud environments and freight elevators.

Vaccination Statement:
We are dedicated to maintaining the highest safety standards for our facilities. We encourage all employees to stay updated with vaccinations against COVID-19 to protect the health of our workforce and guests.

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