Bilingual Customer Service Agent
2 weeks ago
Position: Customer Service Agent
Compensation: $18.50/hour for Bilingual (English/Spanish)
Work Schedule: Full-Time, Monday to Friday
Employment Type: Permanent; Contract to Hire
Location: On-site
Role Responsibilities:- Manage incoming and outgoing calls in our customer service center.
- Address customer inquiries and escalate issues to the supervisor when necessary.
- Facilitate payment collection and processing as required.
- Proficient in both English and Spanish.
- Exceptional attention to detail and a commitment to thoroughness.
- Ability to perform well under pressure and meet deadlines.
- Proficient in PC applications, including Word and Excel.
- A collaborative team player with a positive demeanor.
- Previous experience in a call center environment.
- At least 2 years of experience in an office setting involving data entry, administrative, or customer service tasks.
- Typing speed of 40 words per minute.
Level One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.
About Level One PersonnelLevel One Personnel merges advanced staffing expertise and technology with tailored service for our clients. Our services range from traditional temporary placements to strategic partnerships aimed at addressing long-term workforce needs. As a boutique agency, we prioritize our clients' specific requirements, ensuring the delivery of top-tier candidates and exceptional customer service.
We are dedicated to rigorous recruitment, screening, and testing processes to guarantee that only the most qualified candidates are presented to our clients. Our commitment to fostering ongoing relationships with both candidates and clients enables us to identify the best fit for sustained career satisfaction. By aligning the right individuals with the right opportunities, Level One Personnel creates mutually beneficial outcomes for businesses and employees.
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