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Business Operations Manager

2 months ago

Lanham, Maryland, United States James Allen - State Farm Agent Full time

Job Summary:

We are seeking a highly skilled and customer-focused Business Operations Manager to join our team at James Allen - State Farm Agent. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities:

  • Customer Relationship Management: Establish and maintain strong relationships with customers, providing prompt and accurate service to meet their needs.
  • Insurance Services: Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Needs-Based Review Process: Use a customer-focused approach to educate customers about insurance options and provide personalized recommendations.
  • Communication and Coordination: Utilize excellent communication skills to efficiently meet customer needs while promoting business development.

Requirements:

  • Customer Service Focus: Dedicated to delivering exceptional customer service and ensuring customer satisfaction.
  • Communication Skills: Excellent communication skills to effectively relate to customers, answer their questions, and anticipate their needs.
  • Problem-Solving: Proactive in problem-solving and able to provide solutions to customer inquiries.

Benefits:

  • Compensation: Hourly pay plus commission/bonus structure.
  • Professional Growth: Opportunities for advancement and career growth within the company.
  • Benefits Package: Paid time off, health benefits, and valuable career-building experience.