Reception Operations Supervisor

2 weeks ago


Stillwater, Oklahoma, United States U.S. Dermatology Partners Full time
Position Overview

Location
Stillwater, OK

Employment Type
Full Time

Category
Administrative Support

Role Summary

COVID-19 vaccination NOT required for this position.

The Front Desk Supervisor is responsible for overseeing the daily operations of the Front Office, ensuring efficient management of all receptionist activities related to patient check-in and check-out processes. This role involves direct supervision of staff and the execution of various administrative tasks.

Key Responsibilities
  • Supervise and guide staff in performing check-in and check-out functions.
    Check-In Responsibilities:
    • Welcome patients, visitors, and sales representatives.
    • Assist patients at the check-in window, addressing inquiries and providing necessary support.
    • Instruct new patients on completing medical history forms and update returning patients' information as required.
    • Verify patients' insurance eligibility and document relevant details.
    • Input necessary data into the system, retrieve information, and generate reports.
    • Compile visit information, including referrals, for clinical staff distribution.
    • Organize and maintain records for new patients, ensuring completeness of medical charts.
    • Review and file medical records according to established systems.
  • Check-Out Responsibilities:
    • Prepare medical charts and encounter forms for upcoming clinics.
    • Assist patients at the checkout window, addressing questions and providing assistance.
    • Confirm demographic and insurance details.
    • Process payments and update financial records in the system.
    • Schedule follow-up appointments and issue appointment cards.
    • Balance charges and payments for each physician.
    • Submit balanced reports and funds to the Executive Assistant for deposit preparation.
    • Resolve discrepancies and handle patient complaints.
    • Recommend improvements to policies and performance standards.
    • Adhere to organizational policies, ensuring confidentiality and reliability.
    • Maintain a high standard of customer service and safety in all duties performed.
    • Undertake additional responsibilities as needed to support the organization.
Qualifications

Experience Requirements
  • At least two years of experience in a medical office setting.
  • A minimum of one year in a supervisory role.


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