Reception Supervisor

2 weeks ago

Stillwater, Oklahoma, United States U.S. Dermatology Partners Full time
Job Overview

Location
Stillwater, OK

Employment Type
Full Time

Category
Administrative Support

Position Summary

COVID-19 vaccination NOT required for this role.

The Front Desk Supervisor is responsible for overseeing the daily operations of the Front Office, ensuring that all receptionist activities related to patient check-in and check-out are executed efficiently. This role involves direct supervision of staff and coordination of front office activities to maintain high standards of service.

Key Responsibilities
  • Supervise and assist staff in managing check-in and check-out processes.
    Check-In Responsibilities:
    • Guide patients, visitors, and sales representatives.
    • Welcome patients at the check-in area, addressing inquiries and providing necessary support.
    • Instruct new patients on completing medical history forms and update returning patients' information as required.
    • Verify patients' insurance eligibility and document relevant details.
    • Input necessary data into the system, generate reports, and manage correspondence.
    • Compile visit information, including referrals, for clinical staff.
    • Organize and maintain records for new patients, ensuring medical charts are complete and accurately filed.
  • Check-Out Responsibilities:
    • Prepare medical charts and encounter forms for upcoming clinics.
    • Assist patients at the checkout area, answering questions and verifying information.
    • Document patient payments and update financial records in the system.
    • Schedule follow-up appointments and provide patients with appointment confirmations.
    • Ensure accuracy in balancing charges and payments for each physician.
    • Resolve discrepancies and handle patient complaints professionally.
    • Recommend improvements to policies and performance standards.
    • Adhere to practice policies, ensuring confidentiality and reliability in all interactions.
Qualifications

Experience Requirements
  • At least two years of experience in a medical office setting.
  • A minimum of one year in a supervisory role.

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