Call Center Representative

2 weeks ago


Memphis, Tennessee, United States Universal Health Services Full time
Job Title: Call Center Specialist

Lakeside Behavioral Health System is seeking a skilled Call Center Specialist to join our Admissions Department. As a key member of our team, you will represent our organization and its programs to inquiring individuals, serving as a liaison between Lakeside and referral sources, patients, and families.

Key Responsibilities:
  • Facilitate referrals between referring mobile crisis agencies, hospitals, and other referral sources in support of call center operations.
  • Prioritize referrals made to Lakeside and provide exceptional customer service to all partnering agencies.
  • Document calls and other admissions-related paperwork thoroughly and accurately.
Requirements:
  • Bachelor's degree in Counseling, Psychology, Social Work, or a related field.
  • Prior experience in intake, assessment, admission, and crisis intervention with a psychiatric mental health population, preferably in an inpatient setting.
  • Knowledge of crisis intervention and risk assessment, psychiatric diagnoses symptomology, basic chemical dependency, age-specific growth and development, and crisis and behavior management.
About Universal Health Services:

As one of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services has built an impressive record of achievement and performance. With annual revenues of $14.3 billion in 2023, UHS has been recognized as one of the World's Most Admired Companies by Fortune and listed in Forbes' ranking of America's Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries, operating acute care hospitals, behavioral health facilities, outpatient facilities, and ambulatory care access points across the U.S., Washington, D.C., Puerto Rico, and the United Kingdom.

At UHS, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. We believe that diversity and inclusion among our teammates are critical to our success.



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