Customer Service Representative

13 hours ago


Memphis, Tennessee, United States Fedex Employee Credit Association Full time
Job Title: Contact Center Representative

Overview:

We are seeking a highly skilled and customer-focused Contact Center Representative to join our team at FedEx Employees Credit Association. As a Contact Center Representative, you will be responsible for providing exceptional service to our members through various communication channels, including phone, email, and online chat.

Responsibilities:

  • Provide personalized support to members, addressing their inquiries and concerns in a timely and professional manner.
  • Identify opportunities to cross-sell and upsell our products and services to members, ensuring their financial needs are met.
  • Utilize a member-centric approach to determine individual financial needs and recommend suitable products and services.
  • Effectively answer questions, collect data, and report results to assist members in resolving account-related issues.
  • Participate in and contribute to our Bank Secrecy Act compliance program.
  • Maintain a high level of understanding and commitment to our Quality Assurance Program and products and services.
  • Encourage teamwork within the organization by supporting colleagues.
  • Follow our internal CARE Standards for service as it relates to members and coworkers.

Qualifications:

  • Some college education preferred.
  • Experience in a contact center or financial institution is a plus.
  • Demonstrated ability to investigate and solve complex problems.
  • Accuracy, attention to detail, organization, and excellent time management skills.
  • Strong interpersonal, verbal, and written communication skills, along with basic math skills.
  • Proficiency in Microsoft Office programs, including Outlook, Word, and Excel.


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