Guest Services Representative
2 weeks ago
As a Guest Services Representative at The Regional Medical Center of Memphis, you will play a vital role in providing exceptional customer service to patients, visitors, and staff. Your primary responsibility will be to ensure a positive experience for all individuals interacting with our hospital. This includes greeting and assisting visitors, responding to inquiries, and maintaining a clean and organized lobby area.
Key Responsibilities
- Provide exceptional customer service to patients, visitors, and staff, responding to inquiries and resolving issues in a timely and professional manner.
- Assist with administrative tasks, such as data entry, typing, and record management.
- Maintain a clean and organized lobby area, including restocking supplies and ensuring a safe environment.
- Collaborate with hospital staff to ensure seamless communication and coordination.
- Participate in continuous training and education to enhance skills and knowledge.
Requirements
- High school graduate or equivalent clerical experience required.
- Six months of clerical experience, customer service, or equivalent experience required.
- Completion of a clerical or customer training program may be utilized in lieu of experience.
Physical Demands
- Standing - Occasionally
- Walking - Occasionally
- Sitting - Constantly
- Lifting - Rarely
- Carrying - Rarely
- Pushing - Rarely
- Pulling - Rarely
- Climbing - Rarely
- Balancing - Rarely
- Stooping - Rarely
- Kneeling - Rarely
- Crouching - Rarely
- Crawling - Rarely
- Reaching - Rarely
- Handling - Occasionally
- Grasping - Occasionally
- Feeling - Rarely
- Talking - Constantly
- Hearing - Constantly
- Repetitive Motions - Frequently
- Eye/Hand/Foot Coordination - Frequently
The Regional Medical Center of Memphis is an equal-opportunity employer, committed to diversity and inclusion. We value a workplace that is respectful, inclusive, and supportive of all employees.
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