Guest Services Representative

2 weeks ago


Memphis, Tennessee, United States The Regional Medical Center of Memphis Full time
Job Summary

As a Guest Services Representative at The Regional Medical Center of Memphis, you will play a vital role in providing exceptional customer service to patients, visitors, and staff. Your primary responsibility will be to ensure a positive experience for all individuals interacting with our hospital. This includes greeting and assisting visitors, responding to inquiries, and maintaining a clean and organized lobby area.

Key Responsibilities
  • Provide exceptional customer service to patients, visitors, and staff, responding to inquiries and resolving issues in a timely and professional manner.
  • Assist with administrative tasks, such as data entry, typing, and record management.
  • Maintain a clean and organized lobby area, including restocking supplies and ensuring a safe environment.
  • Collaborate with hospital staff to ensure seamless communication and coordination.
  • Participate in continuous training and education to enhance skills and knowledge.

Requirements
  • High school graduate or equivalent clerical experience required.
  • Six months of clerical experience, customer service, or equivalent experience required.
  • Completion of a clerical or customer training program may be utilized in lieu of experience.

Physical Demands
  • Standing - Occasionally
  • Walking - Occasionally
  • Sitting - Constantly
  • Lifting - Rarely
  • Carrying - Rarely
  • Pushing - Rarely
  • Pulling - Rarely
  • Climbing - Rarely
  • Balancing - Rarely
  • Stooping - Rarely
  • Kneeling - Rarely
  • Crouching - Rarely
  • Crawling - Rarely
  • Reaching - Rarely
  • Handling - Occasionally
  • Grasping - Occasionally
  • Feeling - Rarely
  • Talking - Constantly
  • Hearing - Constantly
  • Repetitive Motions - Frequently
  • Eye/Hand/Foot Coordination - Frequently


The Regional Medical Center of Memphis is an equal-opportunity employer, committed to diversity and inclusion. We value a workplace that is respectful, inclusive, and supportive of all employees.

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