Banking Customer Service Representative

3 weeks ago


Memphis, Tennessee, United States Virtual Full time
Virtual is seeking a skilled Banking Customer Service Representative to support the money transferring app partners and deliver an exceptional experience for clients by interacting and supporting them through voice calls, emails, chat, SMS, social media, and more using the latest technology and support tools. Key responsibilities include:
  • Responding to customer inquiries in a professional and energetic manner following the company defined Customer Experience Guide
  • Delivering exceptional service to customers by going out of the way to resolve their issues/concerns
  • Providing first call resolution by identifying the topic and type of assistance the caller needs by asking clarifying questions
  • Identifying and offering customers the products and services they need and want to succeed financially
  • Helping guide and educate customers about the fundamentals and benefits of products being serviced/offered
  • Meeting and/or exceeding established team goals for quality and productivity
  • Recognizing and escalating issues that negatively impact the customer experience through the appropriate channel(s)
Requirements:
  • Associate or bachelor's degree
  • Banking experience required
  • Customer Support Center experience
  • General banking industry business knowledge
  • Bilingual in English and Spanish – ability to read, write, and speak both languages without limitation or assistance
  • 2+ years of customer service experience


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