Client Support Manager
2 weeks ago
About GoodLeap:
GoodLeap is a technology company that delivers innovative financing and software solutions for sustainable energy products, including solar panels, energy-efficient HVAC systems, and more. Our platform has facilitated over $27 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support GivePower, an award-winning nonprofit that builds and deploys life-saving water and clean electricity systems, impacting over 1.6 million people across Africa, Asia, and South America.
Key Responsibilities:
The Client Support Manager will work closely with our partners to ensure exceptional customer experiences. This role involves leveraging data insights to identify areas for improvement and collaborating with partners to enhance the customer experience. Additional duties include conducting partner audits and managing project pipelines to ensure customer expectations and GoodLeap standards are met.
Essential Job Duties:
- Deliver world-class customer service to our clients
- Establish strong relationships with our installers, providing support and collaboration
- Strategically partner with installers to improve the customer experience
- Resolve customer inquiries and concerns in a timely and effective manner
- Communicate with installers regarding project status and progress
- Manage project pipelines to ensure timely completion
- Conduct regular partner due diligence checks
- Analyze data to identify trends and areas for improvement
Requirements:
- Ability to multitask and work independently
- Excellent communication and organizational skills
- Experience working with high-profile partners
- Solar knowledge and bilingual skills are a plus
Compensation: $21.00/hour
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