Client Support Manager

4 weeks ago

Plano, Texas, United States GoodLeap Full time
About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more.

Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

We strive to be a reliable and trustworthy ally that always delivers for both our customers and clients.


Job Summary:
The Client Support Manager-Home Improvement works with our clients to ensure we're delivering the best customer experience possible.

The CSM will leverage data to identify areas of improvement with their Home Improvement clients and collectively work together on improving the customer experience.

Additional duties such as client audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met.


Key Responsibilities:
Provide world-class customer serviceBe a supportive and collaborative partner our installers can rely on. Communicate with installers regarding past, present and future projectsStrategically partner with installers on ways to improve the customer experience.

Act as the primary point of contact for escalated client issues, ensuring timely resolutionsHelp resolve any questions or concerns our existing customers may haveDevelop a comprehensive knowledge of GoodLeap products and attributesEffectively manage a pipeline of projects to completion.

Document client interactions and resolutions in the CRM system to maintain accurate records and track trendsConduct monthly partner due diligence checks regarding Home Improvement Projects Ability to analyze data and spot trendsConduct collaborative investigations into possible fraudulent or suspicious activitiesProvide timely and effective support to clients via email, phone, and chatMaintain a positive and professional attitude in all client and customer interactions, building and maintaining strong relationshipsRequired Skills, Knowledge & Abilities:

Ability to multitask Work independently and collaboratively Effectively interact with high profile partners Superior organizational skills Exceptional verbal and written skills Home Improvement knowledge preferred (energy-efficient HVAC, heat pumps, roofing, windows, and more.) Excellent problem-solving abilities Ability to work well under pressure and manage multiple priorities effectively.

Flexibility to adapt to changing priorities and business needs.

Compensation:
$21/hourAdditional Information Regarding Job Duties and

Job Description:
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department.

This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position.

The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.

The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

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