Senior Client Account Manager

1 week ago

Plano, Texas, United States The Cigna Group Full time

About the Role:

The Cigna Group is seeking a highly skilled and experienced Senior Client Account Manager to join our team. As a key member of our Client Services department, you will be responsible for providing exceptional service to our clients and brokers, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Serve as the primary point of contact for a designated book of business, responsible for delivering service excellence to clients and broker partners.
  • Coordinate with managers and account managers to meet clients' needs, ensuring potential problems are averted and opportunities for expanded business are identified.
  • Attend local market client/broker meetings to build strong relationships and identify customer needs.
  • Complete day-to-day Client Account Support tasks without immediate supervision, resolving non-routine issues escalated from junior team members.
  • Build strong relationships with clients/brokers, proactively identifying their needs and satisfying them in a timely manner.
  • Make on-site presentations to existing and prospective clients to educate and inform on products, supporting client retention.
  • Exhibit expert knowledge of moderately complex processes, compliance, and regulatory requirements, applying them in a fast-paced environment.
  • Provide support for designated Client Service Operations Lead team on all issues and initiatives related to resolving issues or delegating to matrix business partners.
  • Collaborate with the Sales team to understand products, benefits, and services for sold cases, making independent decisions and presenting proactive solutions to mitigate delays and potential service risk.
  • Provide subject matter knowledge to cross-functional teams and influence business partners to ensure timely submission and execution.
  • Demonstrate strong attention to detail, accuracy, and ability to work under tight time constraints, communicating effectively for team success.

Requirements:

  • Bachelor's or Associate's degree in a related field or at least 3-5 years of related experience.
  • Previous sales operations, service, and sales support skills, with working knowledge/experience strongly preferred.
  • Exceptional customer-centric skills and knowledge in all product and funding types strongly preferred.
  • Strong analytical and problem-solving skills, with proven ability to quickly understand clients' needs and expectations.
  • Organized and experienced in meeting tight deadlines, with strong communication and interpersonal skills (verbal, written).
  • Ability to consistently meet tight deadlines and work under pressure, with a strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint, and Salesforce.
  • Prior experience working with matrix partners and external customers is preferred, with a valid driver's license required.

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