Senior Client Relationship Manager

3 weeks ago


Plano, Texas, United States the20 Full time

We are seeking a highly skilled and experienced Senior Client Relationship Manager to join our team at The 20, LLC. This role will be responsible for owning the relationship with our clients and driving client retention efforts through effective relationship management and service excellence.

The ideal candidate will have a proven track record of developing trusted advisor relationships with key accounts and clearly communicating the progress of monthly/quarterly initiatives to internal management.

Key responsibilities will include assessing and providing solutions for current and future customer concerns regarding adoption and/or use of products and services offered, forecasting and tracking key account metrics, and preparing reports on account status.

The Senior Client Relationship Manager will also collaborate with sales, training, onboarding, and technical teams to identify and grow opportunities within territory, gather competitive intelligence, and stay updated on industry trends.

Additionally, the successful candidate will have solid experience with CRM software and MS Office Suite, as well as a proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail.

We offer a comprehensive benefits package, including medical/dental/vision health plans, PTO/sick/holiday pay, and company-sponsored team building events.

Our modern office features an onsite gym, snacks, drinks, and a food hall, providing a comfortable and productive work environment.

We are an equal opportunity employer and welcome applications from qualified candidates regardless of race, color, creed, religion, national origin, sex, age, disability, genetic information, or any other status protected by federal, state, or local laws.



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