Service Center Representative

1 week ago


West Jordan, Utah, United States Old Dominion Freight Full time

Join our team as a **Customer Service Clerk** and become a vital part of our commitment to exceptional service.

**Position Overview:**

As a Customer Service Clerk, you will play a crucial role in delivering outstanding support to our clients. This position involves engaging with customers in a dynamic environment, ensuring their inquiries are addressed efficiently and effectively.

**Key Responsibilities:**

  • Manage incoming calls and emails with professionalism and promptness.
  • Provide accurate information regarding rates, sales proposals, and shipment statuses.
  • Assist customers in completing necessary documentation, including Bills of Lading and freight labels.
  • Resolve customer inquiries and concerns in a timely manner.
  • Deliver exceptional service to both internal and external stakeholders.
  • Support general office tasks, including filing, mailing, and copying as needed.
  • Digitally archive important documents such as Bills of Lading and Delivery Receipts.

**Qualifications:**

  • High School diploma or equivalent is preferred.
  • A minimum of one year of experience in customer service, ideally within the transportation sector.
  • Strong attention to detail and organizational skills.
  • Excellent verbal and written communication abilities.
  • Proficient in Microsoft Office applications.
  • Experience with AS400 systems is a plus.
  • Able to manage multiple tasks and priorities in a fast-paced setting.
  • Quick learner with a demonstrated ability to adapt to new systems and processes.

**Why Join Us?**

As a full-time member of our team, you will enjoy a comprehensive benefits package that includes:

  • Health, Dental, and Vision Insurance
  • Short-Term and Long-Term Disability Coverage
  • Flexible Spending Accounts
  • 401(k) Retirement Plan
  • Wellness Programs
  • Employee Credit Union, Vacation, and Holiday Benefits

Old Dominion Freight Line, Inc. is proud to be an equal opportunity employer. We welcome applications from all qualified individuals without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, disability, pregnancy, genetic information, military status, veteran status, or any other characteristic protected by applicable law.



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