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Customer Service Representative

2 months ago

South Jordan, Utah, United States Russell Tobin Full time
Job Overview

At Russell Tobin, we are seeking a highly skilled and professional Customer Service Representative to join our team. As a key member of our client support service team, you will be responsible for handling incoming calls regarding various service inquiries on client accounts.

Key Responsibilities:

  • Respond to client inquiries with a high degree of accuracy and efficiency, while consistently meeting key department performance metrics.
  • Provide functional support in areas including client Cash Management products and services, client Online (client website) and Mobile app, and general account or financial related inquiries.
  • Work in a fast-paced, team-oriented environment, contributing to the delivery of World-Class Service.
  • Multi-task and adjust quickly to change in a busy financial service center.

Requirements:

  • Highly professional and career-driven individual with a strong commitment to delivering exceptional customer service.
  • Ability to work in a team-oriented environment and contribute to the success of the team.
  • Aptitude to multi-task and adapt quickly to change in a fast-paced environment.

Preferred Qualifications:

  • College degree or equivalent experience.
  • Previous contact center experience.

Benefits:

We offer a comprehensive benefits package, including healthcare coverage, 401(k) retirement savings, life and disability insurance, and employee discounts with preferred vendors.