Customer Service Representative

3 days ago


Jackson Mississippi, United States Trustmark Bank Full time
Job Summary

The Customer Contact Representative I is a key member of the Trustmark Bank team, responsible for delivering exceptional customer service and support. This role requires a strong focus on listening, understanding, and resolving customer inquiries in a professional and timely manner.

Key Responsibilities
  • Respond to customer inquiries regarding personal account information, products, and services in a courteous and professional manner.
  • Provide clear and concise explanations of account information, including transactional outcomes, balances, and applicable fees.
  • Fulfill customer requests regarding transactions and operational tasks, including check orders, stop payments, and money transfers.
  • Enhance customer awareness of self-service features and benefits to improve the overall banking experience.
  • Escalate complex or unresolved customer situations as needed, ensuring timely resolution and customer satisfaction.
  • Guide customers through basic troubleshooting procedures to resolve issues and ensure access to products and services.
  • Meet monthly performance standards for quality assurance, productivity, schedule adherence, and customer satisfaction.
  • Stay up-to-date on Trustmark products, policies, and services, while maintaining knowledge of industry standards and minimizing risks.
Requirements
  • High school diploma or equivalent required.
  • At least 2 years of customer service or contact center experience preferred.
  • Bilingual English-Spanish speaking a plus.
  • Positive attitude and a passion for helping others.
  • Strong attention to detail and problem-solving ability.
  • Excellent written and verbal communication skills.
  • Proficient PC skills, including Microsoft Office suite.
  • Ability to remain calm in high-stress situations.


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