Representative, Customer Service

4 weeks ago

Jackson, United States Liberty Full time

Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

At Liberty, we hire passionate people who care about doing the right thing for our customers. We are entrepreneurial, creative, and outcome-focused. Here, your natural talent and achievements will flourish in an inclusive environment of teamwork, trust and continuous learning. We are always pursuing excellence to exceed our ambitions goals, rewarding both the goal outcome and how we achieve it.

Purpose

An opportunity to join a dynamic team driven to source, attract and engage diverse top talent across North America.The Customer Service Representative is responsible for providing exceptional customer service to Liberty Utilities clients and customers accessing the company by telephone, electronic systems or coming in to Liberty Utilities locations. The Customer Service Representative provides the first point of customer contact for all inbound and outbound customer support and must represent the company and our customer service philosophy with the utmost integrity. This position will ensure that all clients are greeted in a warm and professional manner and that their needs are met. Days/hours are Monday - Friday 9am to 6pm.

Accountabilities

* Act as the first point of contact for all customers and visitors to the facility both in person and on the phone. This includes answering and routing in-coming calls, providing general information, facilitating payments, processing applications for service and service disconnections, facilitating customer moves, additions and changes, and answer billing inquiries.
* Balance payments accurately on a daily basis.
* Communicate to field and office personnel regarding routine and emergency situations.
* Provide ongoing communication to customers regarding the status of service requests
* Generate service orders for reconnection of service/check high usage.
* Close out maintenance service orders and post readings on routine service orders.
* Use best judgement in dealing with any customer's problem and take appropriate action to resolve the problem.
* Escalate issues as required to provide customer satisfaction and prompt issue resolution.
* Document customer feedback manually or online and refer to appropriate manager for follow-up.
* Maintain a positive attitude when interacting with all customers, co-workers and company visitors.
* Use tact and courtesy when dealing with difficult customers and referring customers to management if a problem cannot be resolved.
* Use appropriate telephone etiquette when talking with customers.
* Providing accurate information regarding our services and service guidelines.
* Perform miscellaneous job related duties as assigned.
* Perform duties in compliance with laws, regulations, company policies and procedures.
* Safety sensitive position, requires punctual attendance, and adheres to Liberty Utilities security policies.

Education and Experience

* At least two years experiences in a related position
* Prior customer service experience is a must
* High school diploma or equivalent
* A professional and courteous telephone manner
* High level understanding of privacy and confidentiality related to position
* A good understanding of Customer Information Systems. Experience with Cogsdale is an asset.
* Experience dealing with difficult customers and successfully resolving customer issues and concerns with a positive attitude.
* Excellent communication and interpersonal skills, able to be concise, clear and consistent.
* Proficient with Microsoft Word and Excel
* Above average math skills
* Proficient keyboarding skills
* Detail oriented and able to function in a fast paced and changing environment
* Requires the ability to perform basic addition, subtraction, multiplication and division.
* Requires proficient computer skills for data entry, reporting, reference and/or retrieval tasks.
* Works in an office environment.
* Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting.
* Other duties maybe assigned

Algonquin Power & Utilities Corp. is a growing renewable energy and utility company with over $15 billionof assets across North America and internationally.

For more than 30 years, Algonquin has demonstrated an unwavering commitment to delivering clean energy and water solutions. Our rapid growth has led both our regulated utility services and renewable energy business groups into different geographies and commodities, but our purpose remains unchanged - Sustaining Energy and Water for Life.

Through our operating business (Liberty), we provide regulated electricity, water, and natural gas utility services to over 1 million customer connections, primarily in North America. And, our growing portfolio of clean, renewable wind, solar, hydro and thermal power generation facilities represent over 3GW of renewable generation capacity in operation and under construction.

With our robust, diversified, and growing presence in communities across North America and internationally, we are continually demonstrating our "Think Global, Act Local" business model.

What we offer

Company funded Pension program

401k with Company match

Full insurance benefits (health/dental/vision/life)

Collaborative environment with a genuine flexible working policy

Share purchase/match plan

Defined Contribution savings plan

Top Talent Program

Volunteer paid days off

Employee Assistance Program

Achievement fund

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives and talents. Full participation of all employees in a safe, healthy and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

  • Customer Service Representative

    4 months ago

    Jackson, United States Check 'n Go Full time

    Serve and educate customers on the product portfolio by presenting all options for products and/ or services to customers that meet their needs. Escalate issues to the store manager, District Director of Operations (DDO), and corporate office if unab Customer Service Representative, Customer Service, Representative, Transportation, Store Manager, Retail

  • Customer Service Representative

    3 weeks ago

    Jackson, United States Foothill Appliance Full time

    Job Summary FOOTHILL APPLIANCE is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy...

  • Customer Service Representative

    3 weeks ago

    Jackson, United States Foothill Appliance Full time

    Job Summary FOOTHILL APPLIANCE is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy...

  • Customer Service Representative

    2 months ago

    Jackson, United States Foothill Appliance Full time

    Job DescriptionJob DescriptionJob SummaryFOOTHILL APPLIANCE is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you...

  • Customer Service Representative

    5 days ago

    Jackson, Mississippi, United States Trustmark Full time

    Customer Contact Representative IWe are seeking a highly skilled and customer-focused individual to join our team at Trustmark as a Customer Contact Representative I.Key Responsibilities:Provide exceptional customer service by responding to inquiries regarding personal account information, related products, and services.Handle customer requests and resolve...

  • Customer Service Representative

    3 months ago

    Jackson, United States Miller Warehousing Services, Inc. Full time

    Job DescriptionJob DescriptionMiller Warehousing Services, Inc. who has been serving the manufacturing markets for over 60 years, is seeking an inside Customer Service Representative to work in Jackson, MI!If you have experience as an inside Customer Service Representative, then we want YOU to Apply Now!Apply Now if you want to join the Miller Warehousing...

  • Customer Service Representative

    3 weeks ago

    Jackson, United States Crash Champions Full time

    Customer Service Representative | Crash Champions Careers Job Information Crash Champions Customer Service Representative Jackson, Mississippi Apply Now At Crash Champions, We Believe the Difference is Trust. Crash Champions is one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led...

  • Customer Service Representative

    3 months ago

    Jackson, United States U-Haul Full time

    Location: 732 Old Hickory Blvd, Jackson, Tennessee 38305 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 months ago

    Jackson, United States Pratt Industries Full time

    Job DescriptionSUMMARY Take and process customer orders and address all customer inquiries and complaints. DUTIES AND RESPONSIBILITIES Take customer orders either directly from customers or sales representatives. Place orders on a timely basis for purchases of materials and supplies to be used in production. Process billing. Handle customer complaints and...

  • Customer Service Representative

    3 weeks ago

    Jackson, United States Genuine Parts Company Full time

    Summary Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. Job Duties Responds to basic customer inquiries regarding products, provides quotes, and handles order entry. Places customer orders via telephone, fax, email, electronic methods, or walk in...

  • Customer Service Representative

    2 weeks ago

    Jackson, United States M-D MEDICAL SERVICES Full time

    Job DescriptionJob DescriptionFull Time Customer Service RepresentativeThe Customer Service Representative is responsible for performing all tasks relative to in-house communications with the patient/client.Job DescriptionAnswers incoming calls regarding order placement, product problems, service questions, order status and general customer concerns.Enter...

  • Virtual/Work-at-Home - Customer Care Agent (Jackson, TN)

    2 months ago

    Jackson, United States Customer Direct Full time

    **Virtual/Work-at-Home - Customer Care Agent (Jackson, TN)** **Department:** Ops-Hourly **Location:** Jackson, TN **Please note these jobs are only available in the States of Arkansas, Illinois, Kansas, Kentucky, Missouri and Tennessee** Full-Time Positions available for the following shifts (includes weekends): 1 pm - 10 pm (CST) 2 pm - 11 pm (CST) 3 pm -...

  • Customer Service Representative

    3 weeks ago

    Jackson, United States oilandgas.org.uk Full time

    Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support, and information technology. Chevron is accepting online applications...

  • Customer Service Representative

    10 hours ago

    Jackson, Missouri, United States Arkansas Department of Workforce Services Full time

    About the Role:This position is part of the Arkansas Department of Workforce Services team, where we strive to provide excellent customer service to our clients. As a Customer Service Representative, you will be the first point of contact for clients, providing a personalized and friendly experience.Key Responsibilities:Answer client inquiries and provide...

  • Customer Service Representative

    3 weeks ago

    Jackson, United States PT Solutions Physical Therapy Full time

    Job Description PTSolutions is the leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States. With more than 30 locations throughout the country and more than 400,000 square feet of warehouse space, PTSolutions is continuously expanding our product offerings while guaranteeing responsive personal service and...

  • Customer Service Representative

    4 days ago

    Jackson, Mississippi, United States Openwork Full time

    We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Openwork. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring timely and accurate order management.Key Responsibilities:Order Management: Provide timely and accurate order entry and management,...

  • Customer Service Representative

    2 weeks ago

    Jackson, United States Marc Oliver - Farm Bureau Insurance Part time $17 - $21

    Job DescriptionJob DescriptionBenefits/Perks:Paid time off (vacation and/or sick days)Growth potentialHourly pay plus commission/bonusFlexible hoursLicense reimbursementPosition Overview:As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive...

  • Customer Service Representative

    5 days ago

    Jackson, Mississippi, United States Openwork Full time

    We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Openwork. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring timely and accurate order management.Key Responsibilities:Order Management: Provide timely and accurate order entry and management,...

  • Customer Services Representative

    3 weeks ago

    Jackson, United States Equifax Full time

    Equifax delivers leading-edge technologies and solutions that powers the financial future of individuals and organisations around the world and we are looking for individuals who can help us disrupt the marketplace. In turn, we offer a great work/life balance where you’ll feel supported and valued. You’ll be rewarded with a competitive salary and the...

  • Customer Service Representative

    3 weeks ago

    Jackson, United States Southboroughvet Full time

    Position Overview: The Customer Service Representative contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Essential Functions: Provides excellent customer service in-person, over...