Customer Service Representative
2 months ago
Job Summary:
As a Customer Service Representative at Sheraton Flowood, you will play a vital role in supporting the hotel's financial goals by providing exceptional guest services in the Starbucks facilities and/or other areas of the Food and Beverage department. You will prepare and serve beverages and/or food to guests, ensuring the highest quality of product and service standards to maximize revenues and profitability.
Responsibilities:
- Provide prompt and courteous food and beverage service in a fast-paced work environment.
- Prepare beverages requested by customers or servers according to standard operating procedures.
- Maintain clean and organized work areas to maximize efficiency.
- Respond quickly to guest requests in a friendly manner and follow up to ensure guest satisfaction.
- Perform pre and post-shift side work, including stock service station and making coffee.
Qualifications:
- Have a minimum of 6 months of F&B outlet customer services experience, preferably previous Barista experience.
- Be incredibly friendly, customer-centric, and love to smile and radiate a positive and accommodating attitude while interacting with customers.
- Provide a professional image at all times through appearance and dress.
Benefits:
- Competitive benefits package, including medical, dental, and vision coverage.
- Short-Term and Long-Term Disability Income.
- Term Life and AD&D Insurance.
- Paid Time Off.
- Employee Assistance Program.
- 401k Retirement Plan.
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