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Customer Service Representative

2 months ago

Jackson, United States M-D MEDICAL SERVICES Full time
Job DescriptionJob Description

Full Time Customer Service Representative

The Customer Service Representative is responsible for performing all tasks relative to in-house communications with the patient/client.

Job Description

  • Answers incoming calls regarding order placement, product problems, service questions, order status and general customer concerns.
  • Enter online orders from various online systems into our operating system for processing, careful to make note of any changes and documenting all notes in the system
  • Responds to patient/client questions and problems.
  • Maintain a high level of professionalism with customers and patients through every call, email or other source of communication in order to portray the company in the best light.
  • Maintains a neat, clean personal appearance. Promotes teamwork among co-workers that includes assisting fellow CSRs as needed.
  • Demonstrates timeliness, courtesy, sincerity, and patience with dealing with customers and patients.
  • Performs other duties as requested.

Qualifications

· Excellent spoken and written communication skills

· Willing to work as team

· High level of attention to detail

· Knowledge and understanding of insurance eligibility 

· Proficient computer skills

  • Brightree software experience a plus 
  • DME experience a plus 

 

Company DescriptionM-D Medical Services is one of Mississippi’s most trusted medical equipment and care suppliers.
Since 1997, we have supplied hospices, home health agencies, long-term care facilities and nursing homes with Medicare Part B durable medical equipment such as enteral nutrition, wound care dressings, ostomy supplies, tracheostomy supplies and catheter supplies. We also work to meet the needs of patients who need incontinence and urology and ostomy supplies via our home ship programs.Company DescriptionM-D Medical Services is one of Mississippi’s most trusted medical equipment and care suppliers.\r
Since 1997, we have supplied hospices, home health agencies, long-term care facilities and nursing homes with Medicare Part B durable medical equipment such as enteral nutrition, wound care dressings, ostomy supplies, tracheostomy supplies and catheter supplies. We also work to meet the needs of patients who need incontinence and urology and ostomy supplies via our home ship programs.