Customer Service Representative

3 days ago


Jackson Mississippi, United States Trustmark Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused Mortgage Customer Service Specialist to join our team at Trustmark Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our mortgage customers, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Customer Service: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Problem-Solving: Research and resolve routine to moderately complex problems and inquiries.
  • Transaction Processing: Process customer transactions and account maintenance in a accurate and efficient manner.
  • Product Recommendations: Offer or recommend products based on customer needs and preferences.
  • Reporting and Project Work: Generate reports and complete project work as needed to support business objectives.
  • Performance Metrics: Meet monthly performance standards based on defined benchmarks for quality assurance, productivity, schedule adherence, and customer satisfaction.
  • Additional Duties: Provide chat and portal support for online customers and perform additional duties as assigned.
Requirements:
  • Education: High school diploma or equivalent required.
  • Experience: At least 2 years of customer service or contact center experience.
  • Skills: Excellent written and verbal communication skills, ability to identify difficult situations and escalate appropriately, positive attitude, strong attention to detail, and problem-solving ability.
  • Preferred Qualifications: Four-year college degree and knowledge of the mortgage industry.


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