Child Support Case Manager

3 weeks ago


Sunbury, Pennsylvania, United States County of Northumberland Full time

Amenities:


The County of Northumberland provides a comprehensive benefits package that includes health insurance, prescription coverage, vision and dental plans, vacation, holidays, sick leave, personal time, and retirement options.


Position Overview:
This role involves professional responsibilities related to intricate case management. The incumbent will also utilize the Pennsylvania Automated Child Support System.

Tasks are typically repetitive but require familiarity with various methodologies to select the appropriate processes for diverse situations.

The role demands significant responsibility, initiative, and independence.

Mandatory training will be conducted through the PACSETI website, comprising a 65-hour self-paced course.

Key Responsibilities:
- Execute all statewide computer functions and training on the PACSES system.
- Maintain professional communication with clients, legal representatives, and other agencies.
- Participate in workshops relevant to case management.
- Attend court-related proceedings as necessary.
- Collaborate closely with Domestic Relations staff and Court Personnel.
- Review relevant documentation and take necessary actions presented to the Domestic Relations office for effective case management.
- Adhere to all aspects of the Privacy Act and applicable federal, state, and local regulations.
- Perform all related duties as required and take appropriate actions for effective case management.
- Respond to client inquiries and manage all communications from clients, attorneys, and other agencies.
- Conduct operational case duties on the statewide computer system and maintain daily logs of all casework transactions.
- Implement all enforcement remedies when cases meet established criteria.
- Make critical decisions regarding case management and enforcement matters.
- Operate the PACSES Imaging system.
- Carry out all other related tasks as necessary.

Qualifications and Skills:
- Understanding of conflict resolution techniques.
- Familiarity with federal, state, and local regulations, policies, and objectives concerning child support cases.
- Ability to navigate challenging case scenarios.
- Proficient in clear and effective communication, both orally and in writing.
- Competence in applying mathematical skills across various units of measure, calculating rates and percentages, and interpreting graphs.
- Capability to identify problems, gather data, establish facts, and draw valid conclusions.

Ability to interpret a wide range of technical instructions and manage several abstract and concrete variables to arrive at logical solutions.

Skills in interacting with emotional or hostile individuals.
- Proficient time management skills.
- Knowledge of conflict resolution techniques.
- Familiarity with federal, state, and local regulations, policies, and objectives regarding child support cases.
- Ability to navigate challenging case scenarios.
- Proficient in clear and effective communication, both orally and in writing.
- Competence in applying mathematical skills across various units of measure, calculating rates and percentages, and interpreting graphs.
- Capability to identify problems, gather data, establish facts, and draw valid conclusions.

Ability to interpret a wide range of technical instructions and manage several abstract and concrete variables to arrive at logical solutions.

Skills in interacting with emotional or hostile individuals.

Minimum Training & Experience:
- A bachelor's degree
- A valid PA Driver's license

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