Customer Service Representative
1 month ago
We are a rapidly growing car wash company that values our team members and strives to make a difference in our community. Our mission is to provide exceptional customer service and a clean, safe, and enjoyable experience for our guests.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional service to our guests, educating them on our services, and ensuring a positive experience for all who visit our car wash.
Responsibilities- Greet guests and create a welcoming atmosphere
- Educate guests on our services and promote our membership packages
- Process payments and handle customer transactions
- Ensure all vehicles are loaded safely and correctly onto the conveyor
- Prep vehicles within company guidelines
- Quality control: verify all vehicles are clean and wipe down vehicles within company guidelines
- Provide excellent service to ensure all guests have a great experience
- Maintain a safe and clean work area
- Perform after-hours site cleaning
- Maintain high standards of personal appearance and grooming
- Follow company safety protocol
- Be a team player
- Combination of experience in car wash, retail, and guest service industries preferred
- Ability to maintain the highest level of service
- Ability to adapt to a high-volume retail environment
- Ability to work varied hours/days as business dictates
- Demonstrates ability to improve through training
- Works mainly outdoors and at times indoors
- Constant exposure to fumes from equipment and cleaning solvents
- Constant fluctuation in temperature and conditions
- Ability to lift up to 50 lbs
- Ability to stand or walk for long periods of time
- Ability to operate all related equipment
We offer a competitive salary, flexible working hours, holiday pay, medical, dental, vision, critical illness, and accident insurance plans, and 401k with employer matching. Sign-on bonus is paid after 90 days of continuous employment.
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