Lead Branch Manager
3 weeks ago
About Wells Fargo Bank
At Wells Fargo Bank, we believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. Our company culture is built on a foundation of teamwork, innovation, and a commitment to excellence. We offer a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. We also recognize and reward our employees for their contributions to the company's success.
About this Role
We are seeking an experienced Branch Manager to lead our National Branch Network team. As a Branch Manager, you will be responsible for leading, managing, and developing a diverse team of high-performing direct reports. You will create a culture that fosters engagement and generates commitment and accountability to business outcomes. You will also lead a highly defined customer engagement process, coaching to specific behaviors that lead to an enhanced customer experience and drive growth of the business.
Key Responsibilities
- Coach, develop, and build a high-performing team to execute on business strategies, achieve results, and drive growth of the business.
- Resolve tactical issues regarding the customer and employee experience, risk, and growth of the business to meet Branch Network business objectives.
- Identify opportunities for making banking easier for customers through education and demonstration of available digital options to support adoption and customer convenience.
- Lead the branch while engaging stakeholders, peers, and internal partners in collaborating and building strong partnerships to deliver a customer-centric experience.
- Responsible for selection, evaluation, and development of staff.
Requirements
- 2+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- 1+ years of leadership experience.
Preferred Qualifications
- Leadership experience including coaching, training, developing, inspiring, and building a high-performing team where adaptability, collaboration, and accountability to performance are critical to success.
- Ability to analyze performance, understand strengths and opportunities, and execute a plan that empowers employees to achieve business objectives.
- Exercise independent judgment and critical thinking skills to manage time, prioritize, and delegate tasks in a complex, fast-paced environment.
- Extensive experience in asking questions and identifying complex financial needs in order to provide relevant options to customers.
- Experience and knowledge in coaching across customer segments, including affluent, high net worth, and small business.
- Experience building and maintaining effective relationships with customers, internal partners, and within the community.
- Knowledge and understanding of banking industry laws and regulations, compliance controls, risk management, and loss prevention.
- Ability to interact with integrity and professionalism with customers and employees.
- Ability to lead a team to influence, educate, and connect customers to technology and share the value of digital banking.
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