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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused Customer Service Agent to join our team at Black Hills Energy. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience for all interactions.
Key Responsibilities:- Respond to customer inquiries and requests for service in a timely and professional manner.
- Handle emergency contacts with accuracy and urgency to ensure the safety of our employees and customers.
- Achieve first contact resolution by reviewing accounts and negotiating with customers to meet customer needs and minimize Company risk.
- Complete order entry and order completion of work orders.
- Actively promote the Company's products, programs, and services.
- Demonstrate and manage effective time utilization.
- Be a team player and provide superior service resulting in a favorable perception of the Company.
- High school diploma or equivalent required.
- General computer knowledge and ability to navigate a computerized data entry system or other relevant applications.
- Problem-solving and discussion skills, ability to communicate accurately and timely, and basic mathematical and calculation skills.
- Ability to perform in a fast-paced, multi-tasking environment.
Black Hills Energy is a customer, growth, and safety-focused utility company dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states.
Benefits:- Comprehensive benefits package, including annual discretionary bonuses, 401(k) with company match, tuition reimbursement, paid time off benefits, and competitive medical, dental, and vision insurance.
- Opportunities for career growth and development.
- A supportive and inclusive work environment.
We are an equal opportunity employer and welcome applications from diverse candidates. If you require reasonable accommodation, please contact us for more information.
