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Orthodontic Patient Engagement Specialist
2 months ago
Position Overview:
Orthodontic Patient Engagement Specialist - Part Time
Role Summary: The Patient Engagement Specialist is responsible for managing appointment scheduling, facilitating patient check-in and check-out processes, and providing essential administrative support.
At CHOICE Healthcare Services, we are dedicated to ensuring that everyone has access to the healthcare they require. As the leading provider of pediatric dental services in the Southwest United States, we take pride in offering exceptional care to children within our communities.
What CHOICE Offers You:
- Support for your overall wellbeing and work-life balance
- Opportunities for professional and personal development
- Guidance from experienced leadership
- A collaborative and enjoyable team environment with various events and celebrations
- A comprehensive benefits package
Key Responsibilities:
The following duties are essential to the role, and additional responsibilities may be assigned:
- Manage and process patient payments
- Handle authorizations received via mail and communicate with parents
- Schedule treatment and follow-up appointments
- Confirm scheduled treatment appointments
- Answer incoming calls throughout the day
- Generate and process No Show Reports
- Schedule patients from the ASAP List
- Check patients in and out efficiently
- Verify patient information on file
- Confirm insurance eligibility
- Contact patients who are late for appointments
- Confirm and schedule observation appointments
- Maintain the daily sign-in sheet
- Scan and enter necessary documents into the system
- Demonstrate regular and predictable attendance
- Foster effective working relationships with colleagues
Qualifications:
Education and Experience:
- High school diploma or equivalent
- Preferred: 6+ months of experience in a healthcare or dental front office setting
- Preferred: Bilingual in Spanish