Direct End Customer Advocate
5 days ago
Zadara Role Overview
We're looking for an experienced professional in customer success, preferably in the SaaS/cloud industry, to join our team in the Central USA Time Zone.
In this role, you will be responsible for delivering an elite customer experience by employing a customer-centric approach in managing Direct End Customers. You will build strong relationships with customers to understand their needs and guide them through adoption, ongoing support and growth.
- Key Roles:
- Customer success planning and execution.
- Strategic account planning and development.
- Customer relationship ownership and management.
- Renewal experience management and identifying new opportunities.
- Training and resource provision for customers.
- Critical issue resolution and prompt response to customer inquiries.
- Performance tracking and reporting.
Your Profile:
- At least 5 years of experience in customer success, account management, or a related field.
- Technical expertise and ability to communicate complex concepts.
- Knowledge of storage technologies and protocols (RAID, NFS, SMB, iSCSI, FC).
- Quick learning capabilities and adaptability to changing circumstances.
- Excellent communication and interpersonal skills.
- Project management and prioritization abilities.
- Data analysis and insight derivation capabilities.
Benefits:
- Paid time off
- Medical, Dental, Vision insurance
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSAs)
- 401(k) plan with matching
- Basic life and AD&D
Estimated Salary: $120,000 - $150,000 per year
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