Direct End Customer Advocate

5 days ago


Chicago, Illinois, United States Zadara Full time

Zadara Role Overview

We're looking for an experienced professional in customer success, preferably in the SaaS/cloud industry, to join our team in the Central USA Time Zone.

In this role, you will be responsible for delivering an elite customer experience by employing a customer-centric approach in managing Direct End Customers. You will build strong relationships with customers to understand their needs and guide them through adoption, ongoing support and growth.

  • Key Roles:
  • Customer success planning and execution.
  • Strategic account planning and development.
  • Customer relationship ownership and management.
  • Renewal experience management and identifying new opportunities.
  • Training and resource provision for customers.
  • Critical issue resolution and prompt response to customer inquiries.
  • Performance tracking and reporting.

Your Profile:

  • At least 5 years of experience in customer success, account management, or a related field.
  • Technical expertise and ability to communicate complex concepts.
  • Knowledge of storage technologies and protocols (RAID, NFS, SMB, iSCSI, FC).
  • Quick learning capabilities and adaptability to changing circumstances.
  • Excellent communication and interpersonal skills.
  • Project management and prioritization abilities.
  • Data analysis and insight derivation capabilities.

Benefits:

  • Paid time off
  • Medical, Dental, Vision insurance
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSAs)
  • 401(k) plan with matching
  • Basic life and AD&D

Estimated Salary: $120,000 - $150,000 per year



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