Customer Service Advocate

6 days ago


Chicago, Illinois, United States Baethke Plumbing Full time

Company Overview

Baethke Plumbing is a leading plumbing company that has serviced the Northwest side of Chicago and the surrounding suburbs for over three decades. We are dedicated to providing high-value plumbing solutions to both residential and light commercial clients.

We take pride in our reputation for unmatched customer care, service excellence, and dedication to client satisfaction. Our goal is to expand our team with a passionate and customer-focused individual who will be the first point of contact, providing exceptional support and ensuring a positive experience for every client in our plumbing service department.

Salary and Benefits

The compensation for this role is $20.00 per hour. In addition to a competitive salary, we offer a supportive and collaborative environment, ongoing training and professional development, paid time off, employer-paid health, dental, and vision insurance, and a 401(k) with company match.

Job Responsibilities

  • Dispatch, schedule, and close out calls while processing service requests, preparing paperwork for escalated calls to ensure full customer satisfaction, using common and proprietary concepts, practices, and procedures within an office environment.
  • Answer all incoming calls in a pleasant, empathetic manner. Provide clear and concise information to clients regarding their plumbing service requests.
  • Maintain scheduled calls on the dispatch board, making sure that all calls are scheduled with the appropriate technician and update customers as needed of technicians' estimated time of arrival (ETA).
  • Manage customer concerns and work to resolve them efficiently and effectively.
  • Maintain several social media platforms and provide exceptional customer support through these channels.

Requirements

  • High school diploma or equivalent required.
  • Minimum one year experience in customer service and/or dispatcher environment preferred.
  • Intermediate knowledge of concepts, practices, and procedures related to construction industries required.
  • Proven ability to process high volumes of work with great accuracy.
  • Basic knowledge of Microsoft Office applications (Outlook, Excel, and Word) required.
  • Knowledge of social media platforms required.


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