Vehicle Title Processing Specialist

2 weeks ago


Wayland, Michigan, United States America's Auto Auction Full time


America's Auto Auction (AAA) is a comprehensive provider of used-vehicle auction services, specializing in the wholesale remarketing of pre-owned vehicles for business clients. Our operations play a vital role in enhancing liquidity within the used car sales ecosystem.

AAA conducts the buying and selling of used vehicles at physical auction venues across multiple states, as well as through digital platforms.


Our daily mission is clear:
to deliver exceptional service and operational excellence for our dealer and institutional clientele. As we expand, we remain dedicated to our employees and the communities we serve.

If you are looking for a career with a company that prioritizes its workforce, fosters growth, and offers a dynamic work environment, we invite you to consider this opportunity.


We are currently in search of a Full-time Title Clerk. This role is essential for managing the transfer of titles from sellers to buyers.

The Title Clerk is responsible for the accurate handling of all documentation related to titles, ensuring compliance with DMV regulations.

This position requires a commitment to providing outstanding customer service.

Key Responsibilities:

  • Ensure timely and accurate processing of titles from sellers to buyers, including all in-house titles prior to auction day.
  • Manage the ordering, processing, filing, copying, correcting, and mailing of titles efficiently.
  • Responsible for sending title lists to dealers via fax.
  • Maintain a log of all title numbers in the AS400 system.
  • Handle seller payments in exchange for completed titles and obtain signatures for receipt.
  • Communicate with dealers regarding title readiness and overdue titles.
  • Welcome dealers and provide assistance as required.
  • Professionally manage incoming phone calls.
  • Oversee front counter operations and process payments post-sale.
  • Compile reports following the conclusion of sales.
  • Work independently while also being a collaborative team member.
  • Perform additional duties as necessary.

Benefits:

  • Medical Insurance
  • Dental Coverage
  • Vision Insurance
  • Flexible Spending Account (FSA)
  • 401K Retirement Plan
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Life Insurance
  • Accidental Death and Dismemberment Insurance
  • Accident Insurance
  • Critical Illness Insurance
  • Hospital Indemnity Insurance
  • Employee Assistance Program (EAP)
  • Paid Holidays
  • Paid Time Off
Qualifications:

  • Minimum of a High School Diploma; some college education preferred.
  • Prior experience with titles is preferred.
  • Previous office experience is required.
  • Must be highly organized, self-motivated, and disciplined.
  • Strong customer service orientation.
  • Proficient in computer use.
  • Fluency in reading, writing, and speaking English is essential.
  • This role involves working at a desk for extended periods, with significant time spent on a computer.


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