HVAC Operations Manager
1 week ago
**About Summers Plumbing Heating & Cooling**
We are a rapidly growing company that values excellence and customer satisfaction. Our team is dedicated to providing top-notch service and promoting a positive work environment.
**Job Summary**
We are seeking an experienced HVAC Operations Manager to join our team. As a key member of our leadership team, you will be responsible for supervising and directing our HVAC technicians and plumbers to ensure exceptional customer service and quality workmanship.
**Key Responsibilities**
- Supervise and direct HVAC technicians and plumbers to ensure effective performance of repair, replacement, installation, and other duties as required for customer satisfaction.
- Review and ensure that all work meets Summers' standards and safety requirements, making recommendations for improvement as needed.
- Conduct group and one-on-one training with technicians on lead generation, customer service, and company practices and procedures.
- Ensure that all company policies are being followed by all HVAC and plumbing staff.
- Train employees on technical skills, company processes, and safety rules and practices.
- Ensure company property, vehicles, and tools are being used, maintained, and properly accounted for.
- Represent Summers professionally, honestly, and ethically in all business matters and activities.
- Demonstrate leadership to field technicians in the areas of customer focus and customer service.
**Requirements**
- Ability to lift and maneuver equipment up to 75 lbs.
- Ability to crawl, climb, kneel, squat, bend, and reach overhead.
- Ability to climb and work on ladders.
- Ability to use hand and power tools.
- Demonstrated ability to train others in technical skills and effective customer service.
- Effective and efficient time-management and organizational skills.
- Valid driver's license and acceptable driving record.
- Availability to work flexible hours and on-call shifts as needed.
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