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Service Coordinator

2 months ago

Tallahassee, Florida, United States Redwire LLC Full time
Job Summary

This role is responsible for coordinating service calls and installation jobs in a fast-paced environment. The ideal candidate will have excellent communication skills, attention to detail, and the ability to work effectively in a team.

Key Responsibilities
  • Operate the Service Response Desk, scheduling appointments and dispatching service technicians as needed.
  • Manage incoming customer calls, responding to inquiries and resolving issues in a timely manner.
  • Track and monitor service tickets, ensuring completion within a timely manner.
  • Collaborate with other departments to ensure seamless service delivery.
  • Perform various administrative tasks, including data entry and record-keeping.
Requirements
  • High school diploma or equivalent required.
  • Experience in the security industry preferred.
  • Proficiency in Microsoft Office applications, including Excel and Word.
Skills and Abilities
  • Excellent communication and interpersonal skills.
  • Attention to detail and organizational skills.
  • Ability to work effectively in a team environment.
  • Problem-solving skills and ability to think critically.
Physical Requirements
  • Lift up to 30lbs.

Redwire LLC is an Equal Opportunity Employer and a drug-free workplace. We are committed to building a diverse and inclusive work environment.