iPhone LiveOn Quality Assurance Engineer

1 week ago

Cupertino, California, United States Apple Full time

Position Overview:
Weekly Hours: 40

Role Identifier:
At Apple, we believe that innovative ideas can lead to remarkable products, services, and customer experiences. By bringing enthusiasm and commitment to your role, you can achieve extraordinary outcomes.


Our team at Apple is dedicated to crafting products that inspire wonder and revolutionize industries.

The diversity of our team members and their ideas fuels the innovation that permeates our work, from cutting-edge technology to leading environmental initiatives.

Join Apple, and contribute to making a positive impact on the world.

We are seeking an individual to become part of the iPhone LiveOn team.

LiveOn is a specialized group within the iPhone Quality organization that allows unreleased products to be utilized by Apple employees outside of controlled environments, through unpredictable real-world scenarios.

Our mission is to uncover and resolve unique, high-impact customer challenges and to gather authentic user feedback and insights on product performance and features, ensuring we deliver exceptional experiences to our customers, characterized by surprise, delight, and high satisfaction.


This role is highly collaborative, requiring close interaction with various Hardware and Software Engineering teams, Design departments, Quality Assurance, and Operations.

If you are passionate about the iPhone, its ecosystem, and enhancing customer experiences, and thrive in a dynamic environment where you tackle daily challenges with a proactive mindset, we invite you to consider this opportunity.
Key Responsibilities:
In this role, you will play a pivotal part in shaping future Apple products.

The LiveOn Engineering team engages throughout the development lifecycle, collaborating with development teams, technology experts, and numerous enthusiastic employees who test and report issues with unreleased prototype hardware and software.


The LiveOn Engineer will be essential to the program's success, capturing feedback, resolving technical issues, surveying and summarizing customer insights, and enhancing tools.


  • Engage in all phases of a LiveOn program from inception to completion: defining the program and requirements, securing approvals, executing plans, learning from experiences, and implementing ongoing enhancements.
  • Collaborate cross-functionally to effectively gather and report user experience feedback.
  • Monitor technical issues identified, working with relevant teams to ensure resolution.
  • Develop surveys and tasks that yield critical insights into user behavior and sentiment.
  • Summarize key findings, issues, and insights for cross-functional leaders and executives.
  • Manage and oversee device distribution.
  • Conduct device characterization and testing.
Minimum Qualifications:
8+ years of experience in Product Development and/or Manufacturing
BS degree in Engineering or Human Factors Engineering
Preferred Qualifications:
Quickly grasp new technical concepts, with a solid understanding of fundamental engineering principles across hardware, software, services, and customer experiences.
Exceptional at building relationships and collaborating across diverse technologies and cross-functional teams in a dynamic, hands-on environment.
Able to partner effectively with Engineering and Manufacturing teams.
Outstanding organizational and time-management skills, capable of managing multiple projects and issues simultaneously.
Excellent communication skills, with the ability to clearly convey messages, present findings, and provide recommendations to all levels of stakeholders, including executive management.
High initiative and attention to detail.
Passionate and curious, eager to tackle everyday challenges in innovative ways.
Knowledgeable about product development and manufacturing processes.
Data-driven and results-oriented.
Compensation & Benefits:
At Apple, base pay is one component of our total compensation package and is determined within a range. This allows for growth as you develop within your role. The base pay range for this position is between $151,200 and $227,600, and your specific pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become shareholders through participation in Apple's discretionary employee stock programs.

Apple employees are eligible for discretionary restricted stock unit awards and can purchase Apple stock at a discount if they voluntarily participate in Apple's Employee Stock Purchase Plan.


Additional Benefits:

Comprehensive medical and dental coverage, retirement benefits, a variety of discounted products and free services, and reimbursement for certain educational expenses related to career advancement at Apple, including tuition.

This role may also be eligible for discretionary bonuses or commission payments as well as relocation assistance. Learn more about Apple Benefits.

Note:

Apple benefits, compensation, and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer committed to inclusion and diversity.

We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Learn more about your EEO rights as an applicant.

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