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iPhone LiveOn Quality Assurance Engineer

2 months ago

Cupertino, California, United States Apple Full time

Position Overview:
Weekly Hours: 40

Role Summary:
At Apple, we thrive on innovation and creativity. We are seeking a dedicated individual to become part of the iPhone LiveOn team.

The LiveOn initiative is a specialized group within the iPhone Quality organization that allows unreleased products to be utilized by Apple employees in real-world scenarios, outside of controlled environments.

Our mission is to uncover and address unique customer challenges and gather authentic user feedback regarding product performance and features, ensuring we deliver exceptional experiences that exemplify Apple's commitment to customer satisfaction.


This role is highly collaborative, working alongside various Hardware and Software Engineering teams, Design departments, Quality Assurance, and Operations.

If you have a passion for the iPhone ecosystem and a keen interest in enhancing customer experiences, we invite you to consider this opportunity.
Key Responsibilities:
In this position, you will play a vital role in influencing the development of future Apple products.

The LiveOn Engineering team engages throughout the product development lifecycle, collaborating with technology teams and numerous enthusiastic employees who test and report issues related to unreleased hardware and software prototypes.


The LiveOn Engineer will be essential to the program's success, focusing on gathering feedback, resolving technical challenges, surveying user insights, and enhancing tools.


  • Participate in all phases of a LiveOn program from initiation to completion: defining program scope and requirements, obtaining approvals, executing plans, conducting post-mortems, and implementing improvements.
  • Collaborate cross-functionally to effectively gather and report user experience insights.
  • Monitor technical issues identified, collaborating with relevant teams to ensure resolution.
  • Develop surveys and tasks that yield critical insights into user behavior and sentiment.
  • Compile and present key findings, issues, and recommendations to cross-functional leaders and executives.
  • Oversee and manage device distribution.
  • Conduct device characterization and testing.
Minimum Qualifications:
8+ years of experience in Product Development and/or Manufacturing
BS degree in Engineering or Human Factors Engineering
Preferred Qualifications:
Quickly grasp new technical concepts, with a solid understanding of fundamental engineering principles across hardware, software, services, and customer experience.
Exceptional relationship-building skills and the ability to work collaboratively across diverse technologies and teams in a dynamic, hands-on environment.
Ability to partner effectively with Engineering and Manufacturing teams.
Outstanding organizational and time-management skills, capable of managing multiple projects and issues simultaneously.
Excellent communication skills, with the ability to convey messages clearly, present findings, and make recommendations to stakeholders at all levels, including executive management.
High initiative and attention to detail, with a passion for problem-solving in innovative ways.
Knowledge of product development and manufacturing processes.
Data-driven and results-oriented.
Compensation & Benefits:
At Apple, base pay is one component of our total compensation package and is determined within a range. This allows for growth as you develop within your role. The base pay range for this position is between $151,200 and $227,600, depending on skills, qualifications, experience, and location.

Apple employees also have the opportunity to become shareholders through participation in Apple’s discretionary employee stock programs.

Employees are eligible for discretionary restricted stock unit awards and can purchase Apple stock at a discount through the Employee Stock Purchase Plan.


Additional Benefits:

Comprehensive medical and dental coverage, retirement benefits, discounts on products and services, and reimbursement for certain educational expenses related to career advancement at Apple.

This role may also be eligible for discretionary bonuses or commission payments. Learn more about Apple Benefits.

Note:

Apple’s benefits, compensation, and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer committed to inclusion and diversity.

We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Learn more about your EEO rights as an applicant.