Customer Retention Consultant

2 weeks ago


Deerfield Beach, Florida, United States Stericycle Full time

Position Overview:
Under the guidance of management, this role is dedicated to preserving the loyalty of customers who are deemed at risk, identified as potential losses, or have expressed intentions to discontinue services with Stericycle.

Key Responsibilities:
- Engage with customers to understand their concerns and provide tailored solutions.
- Collaborate with the sales team to manage downgrades and cancellations effectively.
- Maintain a high level of customer satisfaction and retention through proactive communication.

Qualifications:
- Strong interpersonal skills to foster positive relationships with clients.
- Ability to analyze customer feedback and implement strategies for improvement.
- Experience in customer service or retention roles is preferred.

Work Environment:
This position plays a crucial role in enhancing the overall customer experience and ensuring the continued success of our business.



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