Client Dashboard Specialist

1 week ago


Denver, Colorado, United States FareHarbor Full time
About FareHarbor

FareHarbor is a leading provider of reservation software for tours, activities, and attractions. Our mission is to make experiences better for everyone.

Our Team

We're an 'Ohana of 700+ people around the world, passionate about pioneering an industry and delivering value to the experiences industry.

Our Core Values
  • Think Client First - We prioritize our clients' needs and strive to exceed their expectations.
  • We Are One 'Ohana - We work together as a team to achieve our goals.
  • Be Curious and Learn - We're committed to continuous learning and self-improvement.
  • Own It - We take ownership of our work and strive for excellence.
  • Act With Integrity - We conduct ourselves with integrity and honesty in all our interactions.
  • Embrace the Challenge - We're not afraid to take on new challenges and push ourselves to grow.
About the Role

The FareHarbor Onboarding Team is seeking a Client Dashboard Specialist to join our Denver, CO office. As a Client Dashboard Specialist, you'll work closely with our Sales team to interpret business needs and customize FareHarbor dashboards for our clients.

You'll be responsible for:

  • Strategizing with the Sales team to understand client needs and customize dashboards
  • Working with Client Onboard Specialists to implement changes based on client feedback
  • Collaborating with Customer Support and Account Management teams to update existing client dashboards
  • Multitasking and prioritizing tasks to meet deadlines
  • Staying up-to-date with new product updates and features
  • Providing feedback on best practices and product features
  • Assisting the team with seasonal and ongoing projects
Requirements
  • Professional Working English proficiency
  • Strong written and verbal communication skills
  • UX-focused thinking
  • Excellent problem-solving skills
  • Strong attention to detail
  • Deadline-driven
  • Proven experience learning and mastering new software
Benefits
  • Medical, dental, and vision coverage
  • 26 vacation days, 10 sick days, and 12 paid holidays per year
  • Global leave benefit
  • 401k and employer matching
  • Social hours and events
  • Educational opportunities
  • Wellness benefits
  • Work-from-home assistance
  • Hybrid-friendly
  • Paid volunteer hours


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